When we were a wee young gunsmith shop, FIFO (First In, First Out) worked just fine. With our volume increasing exponentially year after year, we had to make some changes. We've created workflow tracks, and turnaround is based on the project's track. Our Customer Portal has real-time estimates of the next available slot for each type of work, along with the fill-in form to reserve a spot. 

Book Your Work in 3 Easy Steps

1. Identify Your Track (their pretty self-explanatory, but descriptions below.)
2. Find the next calculated slot available on the Customer Portal. These are only estimates, but will give you a ballpark. 
3. Complete a Work Request to reserve your spot. Our staff will respond to answer any questions, clarify details and discuss next steps.

Cerakote Workflow Tracks

Below is a general description of our workflow tracks in Cerakote. Gunsmith customers: We are still dialing in the tracks; when it's ready for prime time, we'll put it up. In the meantime, you can put in a Work Request through the Customer Portal to get current timing for your type of work from a human being.

Cerakote Tracks	Description	Est Turnaround From Time Started*
Standard Scopes	Scope & accessories, (any) one color	6 to 8 weeks (from arrival)
Standard Receivers & Parts	Any item(s) which do not require teardown & reassembly, one color per piece	1 to 2 weeks
Standard Assembly Items	Firearms & other items (faucets, fishing reels, etc.) which require teardown & reassembly, one color per piece	2 to 3 weeks
Custom, Moderate	Two color patterns, freehand or some stenciling; Battleworn; any item, stock Cerakote colors	6 to 8 weeks
Custom, Complex	Patterns with 3 or more colors; webbed/snakeskin patterns; Multi/Digi Cam; any item, stock Cerakote colors	10 to 14 weeks
Color Matching	In addition to whatever work is needed above-color or pattern matching. PER color/pattern	4 weeks

How Does This Help Me?

• Each track has regular shop time assigned. One project taking longer than expected won't delay every piece of work behind it.
• You can keep your item at home until we are ready to give it our full attention.
• You have a realistic idea how long your project will take from start to finish. It may not be as quickly as either of us would like, but at least you know what it will be.
• Once your work arrives, the system sends automatic email updates. Initially, you'll receive your scheduled start and completion dates along with all the details of your order for review. As it moves through the process, or anything changes, it will send automatic notifications so you can track where we are. 
• For complex/long term projects, we have the ability to quickly and easily attach progress pics for you as well.

Notes

• FIFO applies within each track.
• ​NOTE WE TYPICALLY HAVE A BACKLOG BOOKED FOR CERAKOTE: See Customer Portal for real-time estimates of next available slots. 
• This page is static; our new system is dynamic and will change as we work with it and grow. The Customer Portal is tied into our system real-time, and has the most up-to-date info.